Terms & Conditions

Terms and Conditions for PonyPals - Children's Hobby Horse Toy E-commerce Site:

1. Product Information:

• We strive to provide accurate and detailed information about each children's hobby horse toy listed on our e-commerce site. However, slight variations in color, design, or dimensions may occur due to manufacturing processes or screen settings.

1. Ordering and Payment:

• By placing an order on our website, you agree to purchase the selected children's hobby horse toy at the specified price, including any applicable taxes and shipping fees.
• Payments can be made through secure online payment methods accepted on our website.
• Orders are subject to availability, and we reserve the right to cancel or refund any orders if the product is out of stock or unavailable.

1. Shipping and Delivery:

• We endeavor to process and dispatch orders promptly. Delivery times may vary based on your location, and we are not responsible for any delays caused by external factors beyond our control, such as weather conditions or courier services.
• Please ensure that the shipping address provided during checkout is accurate and up-to-date to avoid delivery issues.

1. Returns and Refunds:

• We offer a 30-day return policy for defective or damaged children's hobby horse toys. Please contact our customer support team within this period to initiate the return process.
• To be eligible for a refund or replacement, the returned toy must be unused, in its original packaging, and accompanied by proof of purchase.
• We do not accept returns for reasons other than defects or damages, such as change of mind or incorrect choice.

1. Safety Precautions:

• Children under 5 should always be supervised while using hobby horse toys to ensure their safety during play.
• The recommended age range for each toy size is provided on the About Ponypals page. Please ensure that the child using the toy, falls within the appropriate
  
  Intellectual Property:

• All content and images displayed on our e-commerce site are protected by copyright and intellectual property laws. Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.

1. Privacy Policy:

• We respect your privacy and maintain strict confidentiality of personal information collected during the ordering process. Please refer to our Privacy Policy for detailed information on how we handle your data.

1. Modification of Terms:

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website

Commissions

• Payment requiried prior to shipping and within 7 days. Otherwise the horse will be put up for sale
  
• Any changes requested after commission starts, will be charged as additional costs
  
• A deposit of $40 is required for each commission, and will be deducted from the total price when order is confirmed
  

By accessing and using our e-commerce site to purchase children's hobby horse toys, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any of the terms stated herein, please refrain from using our website.